DELIVERY DELAYS FOR REGIONAL SA & INTERSTATE
Due to the recent spike in positive covid cases and isolation periods,  our courier is currently experiencing staff and driver shortages resulting in delayed transit times nationally.
Please allow for a few extra days from usual for your wine to arrive.

DELIVERY POLICY

  • Due to New Alcohol Laws in NT we will only send orders where you spend a minimum of $12.50/Bottle on red wines and a minimum of $11.25/Bottle on whites, bubblys and Rosé. Orders below this price will be cancelled and refunded.
  • Free Delivery in South Australia
  • Free Delivery for all orders over $300* (except for Interstate Islands).
  • $9 Capped delivery fee for Interstate Mainland orders.
  • $40 Capped Delivery fee for all interstate Islands.
  • Free Delivery to Mainland Australia for Skye Club Members

DELIVERY TIMEFRAME

  • We try to deliver your wines ASAP or within 7 to 10 business days.
  • However in some Country areas or in rare occasions delivery may exceed 10 business days.
  • NT, WA and QLD deliveries may take up to 20 business days.

DESPATCH TIMEFRAME

  • Orders are despatched within 48 hours even though in some ocassions the despatch may be delayed up to 4 or 5 days.

DELIVERY CARRIERS

  • For Adelaide Metropolitan areas we will deliver with our own vans. In other areas, your order will be shipped via Australia Post or Hunter Express.

NOT HOME DURING DELIVERY?

  • If you are not home at the time of delivery the driver will leave your wine somewhere safe. If there is not a safe place where to leave the wine the driver will leave a call card on your mailbox for you to reschedule. If this doesn’t work for you, please consider leaving specific delivery instruction at the checkout process.

MISSING ITEMS

Q: What happens if the wine is taken from the front door?

A: Skye Cellars and the contracted courier company will not be held responsible for any missing goods when delivered without a signature.

ORDERING

Q: Can I collect my web order personally?

A: Yes you can place an order and collect from 578 The Parade, Auldana SA 5072. Simply select the CLICK & COLLECT option at the checkout.

Collection orders are typically ready within 30 minutes and can be collected daily from 9am to 5:30pm (excluding Sundays and public holidays).

For more information please send us an email at: This email address is being protected from spambots. You need JavaScript enabled to view it.