DELIVERY POLICY
- Due to New Alcohol Laws in NT we will only send orders where you spend a minimum of $12.50/Bottle average. Orders below this average price will be cancelled and refunded.
- Free Delivery in South Australia
- Free Delivery for all orders over $300* (except for Interstate Islands).
- $9 Capped delivery fee for Interstate Mainland orders.
- $40 Capped Delivery fee for all interstate Islands.
- Free Delivery to Mainland Australia for Skye Club Members
DELIVERY TIMEFRAME
- We try to deliver your wines ASAP or within 10 business days.
- However in some Country areas or in rare occasions delivery may exceed 10 business days.
- NT, WA and QLD deliveries may take up to 20 business days.
DESPATCH TIMEFRAME
- Orders are despatched within 48 hours even though in some ocassions the despatch may be delayed up to 4 or 5 days.
DELIVERY CARRIERS
- For Adelaide Metropolitan areas we will deliver with our own vans.
- For Reginal SA we will ship your orders via Cochranes Transport.
- In other areas, your order will be shipped via Australia Post.
NOT HOME DURING DELIVERY?
- If you are not home at the time of delivery the driver will leave your wine somewhere safe. If there is not a safe place where to leave the wine the driver will leave a call card on your mailbox for you to reschedule. If this doesn’t work for you, please consider leaving specific delivery instruction at the checkout process.
MISSING ITEMS
Q: What happens if the wine is taken from the front door?
A: Skye Cellars and the contracted courier company will not be held responsible for any missing goods when delivered without a signature.
ORDERING
Q: Can I collect my web order personally?
A: No, we have a direct sales licence which doesn't allow for click and collects.
For more information please send us an email at: This email address is being protected from spambots. You need JavaScript enabled to view it.