Home Delivery
Delivery Policy
Business Hours
Q: What are you business hours for the Call Centre?A: The phones will only be answered between 8:30 AM and 6:00 PM CST Monday to Saturday for placing orders and enquiries.
Q: What are your business hours for the Tasting Room and Store Front?
A: The Auldana Store front is open Monday to Saturday from 9:00 AM - 5:30 PM CST. Tastings are available on Saturdays for selected products.
Shipping
Q: Is Australia Post your normal carrier?A: Australia Post is our national Carrier, most local Adelaide Metropolitan deliveries will be delivered by our own drivers.
Q: Special Delivery Instructions and Weekend Deliveries?
A: Delivery will occur during normal business hours. If the event Australia Post cannot obtain a signature for receipt of your order these item(s) will be carted to a local delivery centre and advice to this effect will be left advising you of this location for collection. Please note Australia Post will not re-deliver.
Q: Out of stock product and items sold out?
A: Our office will contact you and offer alternative product(s). Should this not meet with your approval an immediate credit will be offered.
Freight
Q: Do you charge freight?A: Due to the rising cost within the transport industry over the last 12 months the delivery fee may vary between states. Thank you for your understanding in that matter.
Missing Items
Q: What happens if the wine is taken from the front door?A: Skye Cellars and the contracted courier company will not be held responsible for any missing goods when delivered without a signature.
Packaging
Q: How many bottles in a carton?A: There are 12 bottles in a carton unless it is a Pk6 or Magnum these are sold in lots of 6. Cartons of beer, etc are in quantity of 24 units.
Delivery Times
Q: What's the expected delivery times?A: Please allow 7-10 working days for all deliveries.
Ordering
Q: Can I collect my order personally and pay over the phone?A: Yes you can place a phone order and collect from 578 The Parade, Auldana SA 5072. Thank you for your understanding on this matter. We can also put wines aside for a limited period.